Privacy Policy

Effective date: September 11, 2026 · Last updated: September 11, 2026

Pipeline Systems Inc. ("Pipeline," "Pipeline Systems," "we," "us," or "our") respects the privacy of our customers, users, contractors, employees, installers, and other individuals whose information may be processed through the Pipeline Systems platform.

This Privacy Policy explains what personal information we collect, how we use and disclose it, how we protect it, and the choices available to individuals.

Pipeline is operated by:
Pipeline Systems Inc.
Alberta, Canada
Website: pplnsystems.ca
Privacy contact: info@pplnsystems.com

1. Information We Collect

Depending on how Pipeline is used, we may collect or process information including:

Account information

• Name
• Email address
• Phone number
• Company name
• Job title or role
• Login and account information

Business and operational information

Pipeline customers may enter information relating to their business operations, including:

• Jobs and projects
• Service appointments
• Scheduling information
• Sales information
• Inventory information
• Employees, installers, crews, subcontractors or other personnel
• Customer or builder contact information
• Notes
• Photos
• Documents
• Job-related communications
• Other information voluntarily entered into Pipeline

Technical information

We or our service providers may automatically collect information including:

• IP address
• Browser and device information
• Login activity
• Dates and times of access
• Error logs
• Usage information
• Security-related information

Billing information

Where paid services are offered, payment information may be processed by our payment-processing provider. Pipeline does not intend to directly store full payment-card numbers unless expressly stated otherwise.

2. How We Use Information

We may use information to:

• Create and manage Pipeline accounts
• Provide the Pipeline service
• Display and organize customer business information
• Operate job, service, sales and inventory functionality
• Provide customer support
• Troubleshoot technical issues
• Improve Pipeline and develop new features
• Protect Pipeline and its users from fraud, abuse or unauthorized access
• Process subscriptions and payments
• Communicate service-related information
• Send marketing communications where permitted by law
• Maintain records required for legal, accounting or business purposes
• Comply with applicable laws
• Investigate disputes, security incidents or potential violations of our agreements

We will only collect, use and disclose personal information for purposes that are reasonable and appropriate in the circumstances and as permitted by applicable law.

3. Information Entered by Pipeline Customers

Pipeline is a business software platform.

Our customers may enter information regarding their own customers, employees, installers, subcontractors, builders or other persons. The Pipeline customer is responsible for ensuring that it has the authority, consent or other lawful basis required to collect and enter that information into Pipeline.

Pipeline processes this information for the purpose of providing the service to the customer and for other purposes permitted under our agreements and applicable law.

4. Service Providers

Pipeline relies on third-party companies to help provide and operate the service. These may include providers of:

• Application development infrastructure
• Hosting and databases
• Artificial intelligence tools
• Email services
• Payment processing
• Analytics
• Security
• Customer support
• Cloud infrastructure

Pipeline currently uses technology provided by Lovable in connection with the development and/or operation of the Pipeline platform. Lovable and its infrastructure and subprocessors may process certain data in connection with providing their services to Pipeline.

Where third-party service providers process information on our behalf, we seek to use providers that maintain appropriate contractual, technical and organizational safeguards. Our service-provider relationships may change as Pipeline evolves.

5. Processing Outside Canada

Some of Pipeline's service providers or their subprocessors may operate outside Canada. As a result, personal information may be processed or stored in another jurisdiction and may be subject to the laws and lawful-access requirements of that jurisdiction.

Pipeline considers the services being used, the information involved and available privacy and security safeguards when selecting providers. Questions concerning processing outside Canada may be directed to our privacy contact.

6. Data Security

Pipeline takes reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, unauthorized collection, unauthorized use, unauthorized disclosure, modification, loss and destruction.

These measures may include access controls, authentication, account separation, secure infrastructure, backups, logging and security controls provided by our technology providers.

However, no internet-connected service can guarantee absolute security. Users are responsible for safeguarding their login credentials and promptly notifying Pipeline if they believe their account has been compromised.

7. Data Breaches

Pipeline maintains procedures for responding to suspected privacy and security incidents. Where a privacy breach creates a real risk of significant harm and notification is required by applicable law, Pipeline will take appropriate steps, which may include notifying the Office of the Information and Privacy Commissioner of Alberta and affected individuals.

8. Data Retention

Pipeline retains information for as long as reasonably necessary to:

• Provide the service
• Maintain customer accounts
• Meet legal, tax and accounting requirements
• Resolve disputes
• Prevent fraud or abuse
• Maintain appropriate business records
• Enforce agreements

Information may remain temporarily in backups after deletion from active systems. Aggregated or de-identified information that no longer identifies an individual may be retained for longer periods.

9. Account Cancellation and Data

Customers may request cancellation of their Pipeline account subject to their subscription agreement and Terms of Service. Upon cancellation or termination, Pipeline may delete or restrict access to customer data after a reasonable period, subject to:

• Legal retention requirements
• Backup retention
• Fraud prevention
• Security
• Dispute resolution
• Other legitimate legal or business requirements

Customers are responsible for exporting or retaining any information they require before account deletion where an export option is available.

10. Access and Correction

Individuals may contact Pipeline to request access to or correction of personal information held about them, subject to applicable legal exceptions. Pipeline may need to verify the identity of the person making the request before providing access to information.

Where information was entered into Pipeline by one of our business customers, we may direct the individual to that customer where appropriate.

11. Marketing Communications

Pipeline may send commercial electronic communications only where permitted by applicable law. Recipients may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting Pipeline. Unsubscribe requests will be processed in accordance with applicable law.

Service-related communications necessary to operate an account may continue even where an individual has opted out of marketing communications.

12. Children's Information

Pipeline is intended for business use and is not directed toward children. We do not knowingly design Pipeline for the collection of personal information directly from children.

13. Sensitive Information

Pipeline is not intended to be used as a system for storing highly sensitive personal information such as:

• Government identification numbers
• Full payment-card information
• Health records
• Biometric information
• Banking credentials
• Passwords for third-party services

Customers should not upload such information unless Pipeline has expressly confirmed that the applicable feature is designed for that purpose.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Controlling access to their Pipeline account
• Giving access only to authorized users
• Obtaining necessary permissions or consent for information they upload
• Complying with privacy and employment laws applicable to their own organization
• Removing access when employees, installers or contractors no longer require it

15. Changes to This Policy

Pipeline may update this Privacy Policy as the platform, our service providers or applicable laws change. The updated policy will display its effective or last-updated date. Where appropriate, we may provide additional notice of material changes.

16. Privacy Officer and Contact

Pipeline designates a Privacy Officer responsible for privacy-related inquiries and requests.

Privacy Officer, Pipeline Systems Inc.
Alberta, Canada
Email: info@pplnsystems.com

Questions, requests or complaints regarding privacy may be directed to the Privacy Officer.