Refund Policy

10-Job Crew-Adoption Guarantee

Run Pipeline on 10 real jobs in the first 60 days. If your crew isn't uploading photos and using it, you get a full refund plus a free export of all your photos and files.

Who Processes Your Payment

Payments are processed by Stripe, our payment provider, which acts as merchant of record for eligible orders and handles billing support and refunds under this policy.

How to Request a Refund

To request a refund, email us at support@pplnsystems.ca with your order details, or reply to any billing receipt, and we'll process it for you.

What Happens After a Refund

Once a refund is approved, your subscription will be canceled and access to paid features will end at the end of the current billing period (or immediately, depending on the refund). A qualifying refund under the 10-Job Crew-Adoption Guarantee includes a free export of all your photos and files. Your data will remain available for export for 30 days after cancellation.

Renewals

Subscriptions renew automatically. You can cancel at any time from your Pipeline billing settings or by contacting support — cancellation prevents future renewals. Refunds are governed solely by the 10-Job Crew-Adoption Guarantee (10 real jobs in the first 60 days), not by renewals.

Questions

Email support@pplnsystems.ca and we'll get back to you quickly.