Terms of Service

Pipeline Systems Inc. Terms of Service v2.0 (September 11, 2026)

1. Legal Agreement

These Terms of Service (the "Terms") form a binding agreement between Pipeline Systems Inc. ("Pipeline," "Pipeline Systems," "we," "us," or "our"), a corporation formed in Alberta, Canada, and the individual or entity that creates an account, subscribes to, or otherwise accesses the Pipeline platform (the "Customer," "you," or "your").

This agreement is with Pipeline Systems Inc. and not with any director, officer, employee or shareholder personally. Anyone creating an account on behalf of a company represents and warrants that they have authority to bind that company to these Terms. If you do not agree, do not use the Service.

2. What Pipeline Is

Pipeline provides business-management and operations software (the "Service") designed to assist contractors with functions such as scheduling, job information, service information, sales information, inventory and related operations.

Pipeline is a management tool. Pipeline does not:

• perform the Customer's construction work;
• make project decisions for the Customer;
• supervise the Customer's employees, installers or subcontractors; or
• guarantee business results.

3. Customer Responsibility for Information

Customers are responsible for:

• the accuracy of information entered into Pipeline;
• reviewing schedules and project information;
• maintaining appropriate independent business records;
• actions taken based on information displayed in Pipeline;
• ensuring employees and contractors use the Service appropriately; and
• obtaining necessary privacy permissions for uploaded information.

Pipeline should not be the Customer's only emergency, safety, financial, legal or mission-critical recordkeeping system.

4. No Guarantee of Continuous Availability

Pipeline will make commercially reasonable efforts to provide the Service. However, Pipeline does not guarantee:

• 100% uptime;
• error-free operation;
• continuous availability;
• that every feature will always remain unchanged;
• that information entered by users will always be accurate; or
• that third-party integrations will always remain available.

Maintenance, outages, third-party failures and circumstances outside Pipeline's reasonable control may affect availability.

5. Subscription and Billing

Payments are processed by Stripe, our payment provider. Stripe acts as merchant of record for eligible orders and handles the charge, invoices and receipts, and the collection and remittance of applicable sales tax, VAT or GST. Card statements may show a Stripe (LINK.COM) descriptor alongside the Pipeline Systems Inc. name.

The Customer's selected plan will be billed at the price presented at signup or otherwise agreed in writing. Subscriptions automatically renew unless cancelled in accordance with the Customer's subscription terms. Pipeline may change pricing upon appropriate advance notice. Taxes may be added where required.

6. Cancellation

Customers may cancel at any time from their Pipeline account billing settings, or by contacting Pipeline support. Cancellation prevents future renewal charges. A full refund plus a free export of all photos and files is available under the 10-Job Crew-Adoption Guarantee, as described in our Refund Policy, if, after running Pipeline on 10 real jobs in the first 60 days, the Customer's crew isn't uploading photos and using it. Refunds are also provided where required by law.

7. Trials and Promotional Pricing

Free trials, discounts and promotional pricing may have separate eligibility requirements. Pipeline may limit promotions to new customers, one use per company, specific time periods, or specific plans. Unless expressly stated otherwise, promotional pricing does not create a permanent right to that pricing.

8. Acceptable Use

Customers may not:

• access another customer's information without authorization;
• attempt to bypass security;
• reverse engineer Pipeline except where legally permitted;
• upload malicious software;
• abuse the Service;
• use Pipeline for unlawful activity;
• resell access without permission; or
• interfere with Pipeline's infrastructure.

9. Account Security

Customers are responsible for protecting their credentials and controlling authorized users, and must promptly report suspected unauthorized access to info@pplnsystems.com. Each authorized user must have a unique login.

10. Customer Data

As between Pipeline and the Customer, the Customer retains its rights in the business information and content it uploads to Pipeline. The Customer grants Pipeline the limited rights necessary to host, process, transmit, back up and otherwise handle that data for purposes of providing, protecting and improving the Service.

Pipeline may use properly aggregated or de-identified information that cannot reasonably identify an individual or customer for analytics, security, improvement and business insights.

11. Privacy

Personal information will be handled in accordance with Pipeline's Privacy Policy and applicable privacy law. Customers remain responsible for their own collection and use of personal information entered into Pipeline.

12. Third-Party Services

Pipeline may depend on third-party providers for hosting, infrastructure, artificial intelligence, payments, communications, analytics and other functions. Pipeline is not responsible for outages or failures entirely outside Pipeline's reasonable control caused by third-party services.

13. Intellectual Property

Pipeline and its licensors retain ownership of:

• the Pipeline software and source code;
• design, branding and logos;
• documentation;
• proprietary workflows and features; and
• all non-customer-created content.

Purchasing a subscription gives a Customer the right to use Pipeline; it does not transfer ownership of Pipeline's intellectual property.

14. Feedback

Customers may provide suggestions and feedback. Pipeline may use that feedback to improve or develop the Service without owing compensation or ownership rights to the person who provided it.

15. No Business-Outcome Guarantee

Pipeline does not guarantee:

• increased revenue;
• reduced costs;
• improved profitability;
• more customers;
• successful projects;
• elimination of scheduling errors;
• elimination of employee mistakes; or
• any particular business result.

16. Warranty Disclaimer

To the maximum extent permitted by applicable law, Pipeline is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied or statutory, subject to any rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pipeline will not be liable for indirect, incidental, special, consequential or punitive damages, including lost profit, lost revenue, lost business opportunity, project delays, lost contracts, or lost or corrupted data.

To the maximum extent permitted by applicable law, Pipeline's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees paid by the Customer to Pipeline during the twelve (12) months immediately preceding the event giving rise to the claim.

18. Customer Indemnity

The Customer will defend, indemnify and hold harmless Pipeline Systems Inc. and its directors, officers, employees and agents from and against claims, damages, losses and reasonable expenses arising from:

• the Customer's misuse of Pipeline;
• information uploaded without the authority or consent required;
• the Customer's violations of applicable law;
• the Customer's infringement of third-party rights; and
• the Customer's employees or contractors using Pipeline unlawfully.

19. Suspension

Pipeline may suspend accounts where reasonably necessary because of:

• non-payment;
• fraud;
• security concerns;
• illegal use;
• serious abuse; or
• material breach of these Terms.

20. Termination

Pipeline may terminate an account for material breach, unlawful conduct, security risk or other circumstances described in these Terms. Following termination, Pipeline may delete or restrict access to Customer data after a reasonable period, subject to legal retention requirements, backup retention, fraud prevention, security and dispute resolution as described in the Privacy Policy. Customers are responsible for exporting any information they require before termination where an export option is available.

21. Changes to Pipeline

Pipeline may add, modify or discontinue features as the product evolves. Material changes will be handled reasonably and consistently with customer agreements, with notice where appropriate.

22. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict-of-laws rules. The courts located in Alberta, Canada have exclusive jurisdiction over disputes arising out of these Terms, subject to applicable law.

23. Entire Agreement

These Terms, the applicable order or subscription terms, the Privacy Policy, the Refund Policy, and any signed customer agreement define the contractual relationship between Pipeline and the Customer, and supersede prior discussions. Sales conversations do not create warranties or commitments inconsistent with this written agreement.

24. Electronic Acceptance

Customers are required to affirmatively accept these Terms when creating or purchasing an account. Checking the acceptance box, typing your name as a signature, or clicking "I agree" constitutes a valid electronic signature that legally binds the Customer under Canada's electronic-commerce and e-signature legislation and comparable applicable laws.

Pipeline retains a record of each acceptance, including:

• the version of the Terms accepted;
• the acceptance date and time;
• the account; and
• relevant identifying and account information, such as the typed signature, IP address and browser user agent.

25. Contact

Pipeline Systems Inc., Alberta, Canada — info@pplnsystems.com