Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Pipeline Systems software-as-a-service platform (the "Service") provided by Pipeline Systems ("Pipeline Systems," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Pipeline Systems is a job, scheduling, inventory, cashflow, and AI estimation platform built for siding contractors. The Service is provided on a subscription basis as described on our pricing page.

2. Acceptance & Authority

By using the Service you confirm you are at least 18 years old and, if signing up on behalf of a company, you have authority to bind that company to these Terms.

3. Account & Credentials

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Provide accurate information and keep it updated. Notify us at info@pplnsystems.com if you suspect unauthorized access.

4. Acceptable Use

You must not misuse the Service. In particular, you may not:

• Use the Service for unlawful purposes, fraud, or spam.
• Infringe the intellectual property rights of others.
• Probe, scan, or test the security of the Service or upload malware.
• Scrape, reverse-engineer, or attempt to extract source code or models.
• Resell, sublicense, or share access outside the seats included in your plan.

5. Intellectual Property

Pipeline Systems and its licensors retain all rights, title, and interest in the Service, including software, documentation, and branding. You retain ownership of the data and content you submit ("Customer Data"), and grant us a limited license to host and process Customer Data solely to provide the Service.

6. Service Level

We work to keep the Service available and performant but do not guarantee uninterrupted or error-free operation. We disclaim all implied warranties (including merchantability and fitness for a particular purpose) to the fullest extent permitted by law.

7. Payment, Billing & Subscriptions

Subscriptions are billed in advance on a monthly or annual basis depending on the plan you choose. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellations, and refund mechanics are governed by Paddle's Buyer Terms in addition to these Terms.

8. Refunds

See our Refund Policy for full details. We offer a 30-day money-back guarantee on new subscriptions.

9. AI Features

The Service includes AI-powered features (such as AI Estimation, the CEO Agent, and mentor agents) that generate text, calculations, or recommendations. AI outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them, and the Service is not a substitute for licensed professional advice (legal, financial, structural, or otherwise). You must have rights to any content you submit as input. We may filter, restrict, or refuse outputs to enforce these Terms.

10. Suspension & Termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated/serious policy violations. You may cancel at any time through Paddle's customer portal. On termination, you may export your data for 30 days, after which it may be deleted.

11. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill. Nothing excludes liability that cannot be excluded by law (e.g., fraud, death, or personal injury caused by negligence).

12. Indemnification

You agree to indemnify Pipeline Systems against claims arising from Customer Data, your unlawful use of the Service, or your violation of these Terms.

13. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-product notice. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Pipeline Systems is organized, without regard to conflict-of-law rules. Disputes will be resolved in the competent courts of that jurisdiction.

15. Contact

Questions? Email info@pplnsystems.com.